Terms & Conditions


Confirmation of Booking:

Making an online reservation is easy. Just complete the reservations form, making sure that you give us your in use e-mail address. We will contact you within 24 hours as soon as we receive your request. If you have big luggages, please book a van instead of car. It is very IMPORTANT for you to get the emergency call numbers from our reservation staff when you settle the payment. Our reservation will give you the telephone numbers in case you can't find the driver at the airport. If you don't get any reply for your resquest, please contact reservation staff by email info@vietnamairporttransfer.com or call + 849123 17553.

Payment Policy and method:

  1. "Payment on meeting" You can make payment directly to our driver by cash ($US dollars) on meeting at the hotel/airport.
  2. "Online Pre-Payment" We accept payment by credit card (VISA & Master Card), a secured online payment site will be included in email confirmation.

Cancellation & Amendment policy:

  • Any cancellation or amendment of transportation should be received at least 1 working days prior to service date
  • If notification of cancellation is less than 01 working days (not including Sat, Sun & Public Holidays) or in case of no show or days not used, Full charge for all service booked 100%, no refund.


  • Prices ($US dollars) are valid in either direction and are for 1 vehicle.
  • Booking should be made at least 03 days in advance.
  • Our Staff will wait for you about 60 Minutes, (estimated time of arrival) if flight not delayed.
  • In case flight delayed we will wait for you until meet you there.